在线客服: 点击这里给我发消息  新用户使用步骤:会员注册→充值→重新登入→进入资源
标题:Leveraging organizational tenure to improve service performance: the role of relational coordination among frontline service workers in China
时间:2021-07-18 14:52:28
DOI:10.1080/13602381.2020.1810910
大小:1246 kb
页数:22 PAGES
下载: 点击下载
预览:

浏览器不支持嵌入PDF阅读,打开新页面在线阅读

目录:
  • Abstract
  • Introduction
  • Theoretical background and hypotheses
    • Effect of organizational tenure on work motivation at the individual level
    • Effect of organizational tenure on proactive behaviour at the individual level
    • Effect of unit-level organizational tenure on collective human capital
    • Effect of unit-level organizational tenure on operational performance
  • Methods
    • Sample and data collection
      • Measures
        • Organizational tenure (employee-reported, time 1)
        • Work motivation (employee-reported, time 1)
        • Proactive behaviour (employee-reported, time 1)
        • Relational coordination (employee-reported, aggregated to the branch level, time 1)
        • Unit-level organizational tenure (employee-reported, aggregate to branch level, time 1)
        • Collective human capital (branch manager-reported, time 2)
        • Objective operational performance (branch level, time 3)
        • Control variables
    • Analysis
  • Results
    • Descriptive statistics
      • Hypothesis testing
  • Discussion
    • Research implications
    • Practical implications
    • Limitations and future research
  • Conclusion
  • Acknowledgements
  • Disclosure statement
  • Notes on contributors
  • References

本页内容由网络收集而来,版权归原创者所有,如有侵权请及时联系